Refund policy

By placing an order through Physion you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. This policy is applicable to domestic (United Kingdom) countries.

A. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customer will have to pay for return if there is no reason except the wrong or damaged product.

B. RETURN PROCESS

To start a return, you can contact us at support@physionshop.com or call us at +44 07360 508090‬‬. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at  support@physionshop.com or call us at +44 07360 508090.

E. RESTOCKING FEE 

We do not charge a restocking fee on returns. 

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Note: We do not allow customers to buy 2 products to compare and then return the 1 which he does not want. No return of product will be done or no refund will be given.

Please email us at support@physionshop.com or call us at +44 07360 508090 and someone from Customer support can assist you.